For the Snuffelwinkeltje disclaimer, please scroll down.

1. Service Description Dierbaar met Sietske is an animal communicator and offers services in the field of animal communication. This is done through telepathic communication. Sietske translates what the animal sends ('says'). This can consist of consultations, healings, written messages, and tips (collectively: “services”).
2. Not a substitute for professional care. The consultations and the written report are intended for support and clarification of emotional, relational, and behavioral aspects and may offer guidance, comfort, and/or insight. The services do not constitute medical, veterinary, legal, or behavioral advice and do not replace the treatment, diagnosis, or evaluation of a pet by a veterinarian, behavioral specialist, therapist, or other qualified professional. Always consult a veterinarian first for any medical questions, medical injuries, or health complaints.
3. No guarantee of results. No guarantees are given regarding outcomes or changes in the animal. The information conveyed by Sietske is communicated as objectively, clearly, and impartially as possible, whereby she leaves her own interpretation out of consideration as much as possible and conveys the impressions, images, feelings, and thoughts of the animal. The owner understands that animal communication is an intuitive form of perception and that the ultimate meaning or application is always determined by the owner.
4. Privacy and confidentiality Personal data and exchanged information are treated confidentially in accordance with applicable privacy legislation (GDPR). For additional details, please refer to the privacy statement on the website (click here).
5. Payment & Procedure When the owner requests a consultation, Sietske asks for basic information needed for the conversation with the animal, including: - Name of the animal - Photo of the animal - Gender - Age - Whether the animal is neutered/spayed - Optional: names of people and animals in the same household - How long the animal has lived with the owner For a regular consultation, a payment request is sent after the request has been received. Because requests are processed manually, it may sometimes take longer to receive this, usually within 24 hours. A consultation is only scheduled after full payment has been received. After that, Sietske will speak with the animal as soon as possible, in order of arrival. After the request is received, Sietske sends a payment request. For an Urgent Sniff, this process is different. After receiving the request, Sietske first checks when she can conduct the consultation. She then informs the owner of a possible time. Only after the owner has agreed to this will the payment details be sent. If the proposed time is not suitable, the owner is not required to proceed with the Emergency Sniff, and no payment will be made. An Emergency Sniff does not automatically mean that the consultation will be conducted the same day or within 24 hours. This depends on Sietske's availability and therefore cannot be guaranteed in advance. For programs with multiple contact moments, such as the Sniffing Path, further contact moments are arranged in consultation. All contact moments within this program focus on the same animal.
6. Preparation Preparations are also made for every consultation, such as processing the information provided by the owner. These preparations are essential for a good consultation.
7. Cancellation & Refund The owner may cancel until the moment the consultation has been conducted. If the consultation is cancelled before the preparations have started, the full amount will be refunded. After the preparations have started, 25% of the consultation fee will be charged to cover the preparation costs incurred. After the consultation has been conducted, a refund is not possible, as it concerns a personalized service that is delivered immediately. The statutory right of withdrawal is excluded as soon as the service has been provided with the client's consent. This occurs through payment.
8. Conversations & Consent Sietske will only engage in conversation with an animal at the express request of the animal's owner. The owner grants consent for the conversation at the moment the consultation is paid for. After the completion of the consultation, there will be no further communication with the animal, unless the owner requests a new consultation and thereby grants consent again. Each consultation stands on its own.
9. Limitations of Liability Dierbaar met Sietske is not liable for indirect damage, consequential damage, or loss of profit arising from the use of the services provided. The total liability of Dierbaar met Sietske is in any event limited to the amount paid by the owner for the relevant consultation in the case in question, unless there is intent or gross negligence.
10. Carefulness regarding sensitive topics During consultations concerning grief or death, Sietske works with extra care. The report can offer support, but Sietske refers to professional grief counseling or a veterinarian if necessary, in the case of a sick animal.
11. Use of Anonymous Insights from Consultations During a consultation, Sietske may receive insights, messages, or general information from an animal that she deems valuable to share with others. By booking and paying for a consultation, the owner grants Dierbaar met Sietske permission to use such general, anonymized insights from the consultation on the website, social media, in newsletters, or other communications. No connection is made to the owner or the animal in question. Names, photos, and other recognizable or personal information are not shared. It concerns solely what Sietske has learned from the animal and what she wishes to share with other people through her work. If Sietske wishes to use information where the owner or the animal might be identifiable, separate permission will be requested in advance. If the owner absolutely does not wish for anonymous information to be used as well, this must be indicated in writing to Dierbaar met Sietske; Sietske fully respects this.
12. Minors and Representation Consultations for animals whose owner is a minor, or involving minors, must be requested and confirmed by a parent or legal guardian.
13. Acceptance By booking (and thus paying for) a consultation, the owner declares to have read this disclaimer and to agree to it.

Last updated: August 2026

1. Payment After placing an order, you will personally receive an email or WhatsApp message with the payment details. Because all orders are processed manually, it may sometimes take a while before you receive this email (usually within 24 hours). An order is final once payment has been received.
2. Gift Vouchers Gift vouchers from Het Snuffelwinkeltje are valid for up to 2 years after the issue date. They can be redeemed for both consultations (with the exception of the Nasnuffel and the separate Verbindingssnuffel) and products in Het Snuffelwinkeltje. The credit is not redeemable for cash, and a new gift voucher cannot be purchased with an existing one.
3. Products and Color Representation Every product in the shop is selected or made with care. Please note that colors on a screen may differ slightly from reality. Natural products such as gemstones are unique; shape, color, and weight may vary subtly from item to item.
4. Shipping & Delivery Time Het Snuffelwinkeltje is run with great passion alongside my regular work and consultations. To give every package the personal attention and care it deserves, all orders are shipped once a week, on Thursday or Friday. Depending on the size and weight of your order, it will be sent as a letterbox package (€4.55) or as parcel post (both always with Track & Trace). Because some products are developed or printed in small batches, delivery times may occasionally vary. In that case, you will be kept informed of the expected shipping date via email.
5. Pickup: For some products, it is possible to pick up your order in Wijchen by appointment. The exact pickup address and further information will be arranged personally after payment has been received.
6. Cancellation & Returns For physical products from Het Snuffelwinkeltje, a statutory cooling-off period of 14 days applies after receipt of your order. Products must be returned – if reasonably possible – unused, undamaged, and in their original condition. Products that are visibly damaged due to use may not be (fully) refunded. The shipping costs for the return are at the customer's expense. For digital products, downloads, or digital files, there is no right of withdrawal once the delivery or download has been initiated with your explicit prior consent.

Last updated: July 2026